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Customer Experience

Unleashing the Superpower of AI: Revolutionizing Customer Service and Empowering Agents

Resources and Guides

Enhancing Compliance Efficiency with AI in Financial Crime Prevention: Opportunities, Challenges, and Practical Applications

Generative AI Implementation – A comprehensive beginner’s guide

Customer Experience

2024 Customer Service Statistics you shouldn’t ignore

Industry Focus

How does patient and user experience play a key role in Healthtechs’ performance?

Customer Experience

Maximize Customer Loyalty & Service Quality: The Unbeatable Advantages of Customer Support outsourcing

Industry Focus

Building Trust in Your Marketplace: Mitigating Risks & regulatory challenges and ensuring Safety

Press

Concentrix and Webhelp Complete Combination, Creating a Diversified Global CX Leader, Well-Positioned for Growth

Resources and Guides

Step-by-Step Guide: Ensuring a Smooth Transition from In-House to Outsourced Operations

Resources and Guides

The ROI of customer care – How best brands turn a cost center into a profit center?

Resources and Guides

The ultimate BPO checklist: 9 essential factors to consider before choosing your outsourcing partner

Press

Concentrix’ groundbreaking outsourcing program The Nest by Concentrix, sets sights on thriving Portuguese startup scene

Inside The Nest

Driving Success: A conversation with our team leader in Cairo

Case Study, Resources and Guides

How did The Nest by Webhelp support an online gaming platform reach a 97% satisfaction score and 85% engagement rate?

Resources and Guides

How to comply with the Digital Service Act?

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