Tune in to hear Jonas Hager, Head of Sales and Customer Success at Carvolution, discuss his transition from business administration and UX design consultancy to leading sales at Carvolution, a Swiss startup offering car subscriptions.
He talks about moving from consultancy to product management, emphasizing the importance of customer experience. Jonas explains how Carvolution evolved from manual processes to advanced tech solutions, including AI for better customer interactions.
The conversation highlights the role of personal interactions in digital sales, continuous customer relationship management, and strategies for customer satisfaction. Jonas shares insights on balancing big-picture goals with detailed execution and celebrating team progress.
Tune in for insights into the future of car subscriptions and customer experience management.
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In this episode of the CX Coffee Chat, Tim sits down with Engy Kamal, newly appointed Director of Operations at WorkMotion.
Engy shares her journey from being the Head of Customer Experience to her current role, highlighting the transformative impact of remote work on her career and WorkMotion’s innovative solutions. WorkMotion, a Berlin-based startup, enables companies to hire and onboard employees remotely across the globe.
Engy delves into the company’s strategies for building and managing a diverse, multinational team, particularly in Egypt, and the importance of personalized, compliant customer experiences. She also touches on the company’s key metrics for success, the role of AI in improving customer service, and the future of remote work.
Tune in for the whole story!
In this episode of CX Coffee Chat, Tim Kirchner interviews Nouran Smogluk, Director of User and Partner Success at Komoot, a navigation and route planning app.
They discuss topics such as user retention, brand loyalty, innovation, and the future of customer support. Nouran shares insights on how Komoot focuses on creating an amazing product to keep users engaged and coming back. They also discuss the integration of AI in customer support and the importance of culture and vision in building a successful team.
Overall, the conversation highlights the challenges and strategies involved in managing customer support in a growing tech company.
Check it out!
In this episode, we highlight Linnar Schwarz, COO of Candis, a Berlin-based company specializing in financial process automation.
Linnar discusses his evolution from early employee to COO and explores Candis’s growth strategy. He underscores the pivotal role of the COO in driving revenue growth and outlines how a customer advisory board shapes product development.
We also delve into Candis’s strategic decision to remove incentive schemes and Linnar’s personal challenges overseeing rapid expansion as COO.
Tune in for the full story!
In this episode, we explore MAZA‘s customer experience strategy, focusing on the importance of cultural relevance in conjunction with technological advancements and trust-building initiatives.
Laura Morales, MAZA’s Senior Member Experience Manager, shares insights into the company’s approach to CX, emphasizing the significance of understanding and meeting the unique needs of the Latino community in the United States. From leveraging AI tools to empowering customer support agents as brand advocates, MAZA prioritizes authenticity and simplicity in its interactions with customers. Listen in to find out more!
