Episode 4:

Remote Revolution: Breaking Boundaries in Global Hiring with WorkMotion

Listen on:

Summary

In this episode of the CX Coffee Chat, Tim, Global Business Director at Concentrix, sits down with Engy Kamal, newly appointed Director of Operations at WorkMotion.

Engy shares her journey from being the Head of Customer Experience to her current role, highlighting the transformative impact of remote work on her career and WorkMotion’s innovative solutions. WorkMotion, a Berlin-based startup, enables companies to hire and onboard employees remotely across the globe.

Engy delves into the company’s strategies for building and managing a diverse, multinational team, particularly in Egypt, and the importance of personalized, compliant customer experiences. She discusses her background in pharmacy and operations, her passion for remote work, and how WorkMotion supports both clients and talents with tailored solutions. Engy also touches on the company’s key metrics for success, the role of AI in improving customer service, and the future of remote work.

Tune in for the whole story!

MAIN TAKEAWAYS:

Engy Kamal’s journey from pharmacy to Director of Operations at WorkMotion highlights the importance of diverse backgrounds in leadership roles.
Remote work provides opportunities for individuals who previously had limited access to job opportunities.
WorkMotion helps companies hire and onboard remote employees globally, ensuring compliance with local regulations.
Egypt offers a competitive advantage with high-quality talent and competitive prices.
Managing a diverse, multinational team requires a focus on cultural sensitivity and effective communication.
Personalizing solutions for clients based on their needs is crucial in the customer experience space.
Key metrics for success include customer satisfaction and operational efficiency.
Listening, learning, and empowering the team are key factors for success in the customer experience industry.
Embracing innovation and maintaining a positive mindset contribute to a successful customer experience strategy.
AI plays a significant role in enhancing customer service efficiency and accuracy.

Chapters:

00:00 Introduction to WorkMotion and Remote Work
03:02 Egypt’s Competitive Advantage in Talent Acquisition
10:05 Building a Global Customer Experience Strategy
20:1 8Exploring AI in Customer Experience
25:15 Challenges and Advice in the CX Space