In this episode of the CX Coffee Chat, Tim, Global Business Director at Concentrix, sits down with Jonas Hager, Head of Sales and Customer Success at Carvolution. Jonas shares his journey from studying business administration and working in UX design consultancy to leading sales and customer success at Carvolution, a Swiss startup offering car subscriptions.
Jonas discusses the shift from theoretical consultancy work to hands-on product management, emphasizing the importance of customer experience in a competitive market. He highlights Carvolution’s approach to managing growth, from manual processes to sophisticated tech solutions, and leveraging AI for improved customer interactions.
The conversation covers the role of personal interactions in a digital-first sales approach, the significance of continuous customer relationship management, and strategies for ensuring customer satisfaction. Jonas reflects on Carvolution’s evolution, offering insights into balancing big-picture goals with detailed execution and celebrating team progress.
Tune in for the full story and insights into the future of car subscriptions and customer experience management.
